Last updated: January 2026

30-Day Money-Back Guarantee

We stand behind the quality of our passport photos. If your photo is rejected by a government office for technical reasons related to our processing, we will provide a full refund within 30 days of purchase.

Eligible for Refund

Photo rejected due to technical specifications (size, dimensions, background)
Technical issues preventing download of purchased photos
Duplicate charges or billing errors

Not Eligible for Refund

Photo rejected due to subject-related issues (expression, glasses, head covering not meeting requirements)
User error in photo selection or printing
Change of mind after successful download
Requests made more than 30 days after purchase

How to Request a Refund

Email us at refunds@safepassportpic.com
Include your payment confirmation or transaction ID
Provide the rejection notice from the government office (if applicable)
We will process your refund within 5-7 business days

Free Corrections

Before requesting a refund, please note that you can create unlimited new photos with your purchase. If your first attempt doesn't work out, try taking a different photo or adjusting the crop — it's included at no extra charge.

Contact

For refund requests or questions, please contact us at refunds@safepassportpic.com